Frequently Asked Questions
Everything you need to know about shopping with RNLI Store.
How much does shipping cost and how long does it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products covered by a warranty?
All products purchased from RNLI Store come with a standard 12-month manufacturer warranty against defects in materials and workmanship.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Please note that international orders may be subject to local customs duties and taxes upon arrival.